Top-up Issues FAQ
Q1. How do I log in?
A: You can log in by entering your in-game UID. Hover over the question mark icon next to the input box for instructions on obtaining your UID. After logging in, ensure your Player Name, Inspector level, and Server match those in the game.
Q2. Can I get the 1st-Time Bonus and Top-up Points on the Top-up Center?
A: Yes, the Top-up Center offers the same 1st-Time Bonus and Top-up Points as in-game. Note that the 1st-Time Bonus for each tier is shared with the game . If you've already used a tier's 1st-Time Bonus in-game, you won't receive it again on the website. Top-up Points will be sent via in-game mail with your purchased items, so please collect them promptly.
Q3. Why do I still see the 1st-Time Bonus reminder after using it?
A: There may be a delay in updating the 1st-Time Bonus reminder. Refresh the Top-up Center website or log in to the game again to double-check.
Q4. Why are some tiers in the Top-up Center different from in-game?
A: The Top-up Center offers additional tiers and a special one-time tier not available in-game to provide more options.
Q5. What if I want to use a payment method other than a bank card or PayPal?
A: Choose the last option labeled "More options." Payment options may vary depending on your specific circumstances.
Q6. How do I claim purchased items?
A: Items and Top-up Points received from the Top-up Center will be sent via in-game mail . Please collect them promptly.
Q7. How do I know if my payment was successful?
A: If the amount has been deducted from your account, the payment is successful.
Double-check with your payment method. Occasionally, there may be display issues on the reminder page after payment, but this won't affect the payment result.
Q8. What should I do if I encounter top-up issues?
A: For top-up issues like not receiving items or payment problems, please contact our customer service at CatFantasyCS@elex-game.com .
Q1. How do I log in?
A: You can log in by entering your in-game UID. Hover over the question mark icon next to the input box for instructions on obtaining your UID. After logging in, ensure your Player Name, Inspector level, and Server match those in the game.
Q2. Can I get the 1st-Time Bonus and Top-up Points on the Top-up Center?
A: Yes, the Top-up Center offers the same 1st-Time Bonus and Top-up Points as in-game. Note that the 1st-Time Bonus for each tier is shared with the game . If you've already used a tier's 1st-Time Bonus in-game, you won't receive it again on the website. Top-up Points will be sent via in-game mail with your purchased items, so please collect them promptly.
Q3. Why do I still see the 1st-Time Bonus reminder after using it?
A: There may be a delay in updating the 1st-Time Bonus reminder. Refresh the Top-up Center website or log in to the game again to double-check.
Q4. Why are some tiers in the Top-up Center different from in-game?
A: The Top-up Center offers additional tiers and a special one-time tier not available in-game to provide more options.
Q5. What if I want to use a payment method other than a bank card or PayPal?
A: Choose the last option labeled "More options." Payment options may vary depending on your specific circumstances.
Q6. How do I claim purchased items?
A: Items and Top-up Points received from the Top-up Center will be sent via in-game mail . Please collect them promptly.
Q7. How do I know if my payment was successful?
A: If the amount has been deducted from your account, the payment is successful.
Double-check with your payment method. Occasionally, there may be display issues on the reminder page after payment, but this won't affect the payment result.
Q8. What should I do if I encounter top-up issues?
A: For top-up issues like not receiving items or payment problems, please contact our customer service at CatFantasyCS@elex-game.com .
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